The error “CMS operation timed out after 9 minutes” (see below) means that the BO was not able to complete a query to a CMS database. This could be the case when the CMS database became too large (e.g. if the system is affected by the issue described on the SAP note 1448881). A workaround is to increase the timeout in the registry from 9 minutes (which is the default value) to, say, 60 minutes.

HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\CMS\Instances\<instance name>.cms

For 64bit machine:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Business Objects\Suite 12.0\CMS\Instances\<instance name>.cms

Log

com.crystaldecisions.sdk.exception.SDKServerException: CMS operation timed out after 9 minutes. cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2detail:CMS operation timed out after 9 minutes. The server supplied the following details: OCA_Abuse exception 7710 at [.\exceptionmapper.cpp : 79] 48022 {9} …CMS operation timed out after 9 minutes. Thread timeout has expired. at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:107) at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:196) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:736) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query(InternalInfoStore.java:566) at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query(InfoStore.java:167) at org.bukhantsov.javatool.Program.main(Program.java:61) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.jdt.internal.jarinjarloader.JarRsrcLoader.main(JarRsrcLoader.java:58) Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106) at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAi._InfoStoreEx4Stub.queryEx3(_InfoStoreEx4Stub.java:209) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:425) at com.crystaldecisions.sdk.occa.infostore.internal._InfoStoreEx4Proxy.queryEx3(_InfoStoreEx4Proxy.java:364) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:708) … 8 more