Resolution
- Stop Tomcat
- Edit “web.xml” files in the following folders (do not forget to make a copy before editing):
- “[Tomcat55 Directory]\webapps\InfoViewApp\WEB-INF”,
- “[Tomcat55 Directory]\webapps\InfoViewAppActions\WEB-INF” ,
- “[Tomcat55 Directory]\webapps\AnalyticalReporting\WEB-INF”,
- “[Tomcat55 Directory]\webapps\PlatformServices\WEB-INF”,
- “[Tomcat55 Directory]\Conf”
- Set the session timeout to 60 minutes
- <session-timeout>60</session-timeout>
- Save and close the “web.xml” file.
- Clean the “Work” directory. Go into “[Tomcat55 Directory]\Work\Catalina\localhost” and delete the following temporary directories (or move somewhere):
- AnalyticalReporting
- InfoViewApp
- InfoViewAppActions
- PlatformServices
- Start Tomcat
- Launch the CMC. Login and go to the Servers tab
- Edit the properties for “ServerName.WebintelligenceProcessingServer” and set the following:
- Idle Connection Timeout (minutes): = 60
- Timeout Before Recycling (seconds): = 3600
- Save and close
- Restart “ServerName.WebintelligenceProcessingServer”.
- Test.